| Creature
Toys is committed to providing excellent customer support. If your order is incomplete,
incorrect or damaged, please contact us by e-mail on: orders@creaturetoys.co.uk Please include
your order reference number in all correspondence. If for some reason your order has arrived incomplete, incorrect
or damaged you can choose to have your order completed in full, the item replaced or your
money back.
Alternatively if you are
dissatisfied with your purchase a full refund will be given. In which case all goods must
be returned to the below address in it's original packing, un-used with all
accessories included. Please note that in cases where an order is not incomplete,
incorrect or damaged then the customer will be liable for all shipping charges.
Hazelgrove Associates Ltd
PO Box 2084
Storrington
West Sussex
United Kingdom
RH20 4AP
Please note: If you are
returning an item from outside of the United Kingdom it is important you mark the customs
note as "items being returned" and not as gifts or sales. Returns without this
marking will automatically be returned to you.
| If
Your order: |
|
| Arrives incomplete |
have a replacement sent or a refund for the missing item. |
| Arrives damaged |
have a replacement sent or a refund for the damaged item. Please send
the item to the address above - the cost of returning will be refunded. |
| Arrives incorrect |
have a replacement sent or a refund for the incorrect item. Please
send the incorrect item to the address above - the cost of returning will be refunded. |
| Cancellation / no longer needed by you |
Return the item within 7 days to the above address including all papers
and accessories and in perfect condition. Your credit card will be refunded for the value
of the goods only (i.e. minus the shipping charges). Please note: goods returned to us
which do not arrive in perfect condition may result in a charge to you for having the
goods replaced. However you may cancel your order and get a complete refund for the full
amount if your order has not been shipped when you cancel, depending on stock levels this
can be from 24hrs - 72hrs before dispatch. |
|